We are currently developing a new graphical user interface, which is why we are beta-testing it in selected stores.

You will notice that purchasing and activating a subscription now takes place directly from the homepage, and access to your user profile is now located under 'My CLUBTAN' behind the three lines in the upper right corner. You can also change the language there.

If you experience any issues, please don't hesitate to contact the hotline. We will be grateful to hear your feedback so that any remaining minor issues can be addressed before rolling out to all stores.

You can sign up either at the booking kiosk in the store or online.

SIGNING UP IN THE SHOP (New graphics on screen)

Press on the front image displaying the subscription price and then follow the flow - it's as simple as that. 

SIGNING UP IN THE SHOP

When creating an account at the CLUBTAN store, select 'Create User' on the booking kiosk. If you are already a member, log in and on the screen where you choose the tanning booth, press 'Get UNLIMITED TANNING subscription - press here' in the top right corner.

SIGNING UP ONLINE

Go to: https://signupuk.clubtan.net/registration?centerId=72 and fill out the form - This applies whether you are a new customer or have had a subscription before. If there is a current subscription, you will receive a notification about it.

After registration, you will receive an email and SMS with an activation code that you will need to use at the booking kiosk in the store.
If you already have a user in the business, you should log in first and the activation code is entered under UNLIMITED TANNING. See the instructions in the email.

You log in to your current user account at the store and press the circle in the top right corner with the text 'Get UNLIMITED TANNING subscription - press here.' Then, simply follow the instructions.

NOTE:

We are currently developing a new graphical user interface, which is why we are beta-testing it in selected stores.

You will therefore experience that the purchase and activation of a subscription now takes place directly from the front page, and access to your user profile is now located under 'My CLUBTAN' behind the three lines in the top right corner. You can also change the language there.

If you experience any issues, please don't hesitate to contact the hotline. We will be grateful to hear your feedback so that any remaining minor issues can be addressed before rolling out to all stores.

You can pay with visa, visa electron, mastercard and mastercard debit.

If payment for your subscription has failed or your card has become invalid, you will be asked to update your card information.

During the registration process, a Payment Service agreement is also created for backup payment in case your card becomes invalid and is not updated. If the Payment Service agreement cannot be set up, the system will prompt you to update your account number and CPR number again. Please note that certain types of accounts do not allow for Payment Service, such as being under 18 years old or being listed in the RKI (a Danish credit rating system). It will also fail if an account is used that does not match your CPR number. If the system keeps asking you to update your account information and CPR number, you can select "Update on next visit" and proceed with the booking.

Even if you update your payment information, only one payment per month will be deducted for the subscription.

With the UNLIMITED TANNING subscription, you can take a sunbed session for 100 kr. per visit. The number of minutes it corresponds to depends on the price of the sunbed you choose.

You may have selected more time than what is covered by the 100 kr. subscription OR

You are not logged in with your fingerprint, but with your username and password. You need to log in with your fingerprint to use the UNLIMITED TANNING subscription OR

You have tanned within the past 40 hours. The payment screen indicates when you can tan again.

If the store has a promotional offer (e.g., 50% off), you can still take advantage of the offer, but only on the minutes you purchase IN ADDITION TO in addition to the 100 kr. that your subscription covers. 

If you have been in the process of paying for a booking or uploading funds to your account using a credit card, and the transaction was interrupted or took too long, a reservation may be placed on the amount. This reservation will be released. You can check the details of the reservation to see the expiration date. The amount has not been deducted and transferred to us, but is temporarily reserved on your account to ensure it cannot be used for other purposes.

Your membership is only valid in the CLUBTAN store where it was created and does not apply to other CLUBTAN stores, as they have different owners.

If the system has difficulty reading your fingerprint, it may help to shade it from the sun to avoid scanning in backlighting. Alternatively, if you have dry hands, moisturizing your finger with a little AfterSun lotion from one of the cabins may help.

No, you can definitely tan without a subscription, and you don't need to create a free user account either. However, having a user account gives you a minimum of 10% discount on each session.

CANCELLATION ON THE BOOKING MACHINE

The subscription can be canceled at any time with a notice period of current month + 30 days. The cancellation can be done via the booking machine in the CLUBTAN store, where you can cancel the subscription by activating the "Stop UNLIMITED TANNING subscription" button under the "Manage subscription" section, which can be found under "Edit profile".

CANCELLATION ONLINE

Go to: https://signupuk.clubtan.net/registration?centerId=72and log in using your email address and the activation code you received during the subscription sign-up. If it was done in-store or if you no longer have the activation code, you can click "Forgot your password?" and you will receive the code via email.

You can now log in to cancel or update your payment information.

The subscription can be terminated at any time.

Please note that subscriptions purchased online must be cancelled online, while subscriptions purchased in CLUBTAN stores must be cancelled in the respective store. Both require a notice period of the current month plus 30 days.

There is no commitment. The subscription can be terminated at any time with the applicable notice period, which is the current month plus 30 days. This means that there will always be one more payment after the termination.

If you want to transfer your subscription to another CLUBTAN store, please contact customer service at post@clubtan.dk. Subscriptions that have already been terminated cannot be transferred.

If you were lucky enough to purchase your subscription at a discounted price, for example, 149 kr., please note that the offer price only applies for the remainder of the month of registration and the first full month. After that, you will pay the regular price of 199 kr. per month.