SHOPS

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FREQUENTLY ASKED QUESTIONS

You can sign up either at the booking kiosk in the store or online.

SIGNING UP IN THE SHOP

Tap on the cover image displaying the subscription price and follow the flow - it's that simple. 

SIGNING UP ONLINE

Go to SIGN UP page and fill out the form – This applies whether you are a new customer or have had a subscription before. If there is a current subscription, you will receive a notification about this.

After registration, you will receive an email and SMS with an activation code that you will need to use at the booking kiosk in the store.
Enter the activation code after pressing the 'Activate subscription' bar. Then, choose whether you already have a user profile or not. See the instructions in the email.

You need to activate your FRI SOL subscription at the booking kiosk in the store.

See the instructions HERE

Click on the image with the advertisement for FRI SOL, you will now be asked whether you already have a user profile or not.

You can always purchase, cancel, or view information about your subscription by going to ‘My CLUBTAN’ behind the burger menu in the top right corner and selecting the ‘Subscription’ option.

Here you can also change languages.

If you experience any issues, please don't hesitate to contact the hotline. We will be grateful to hear your feedback so that any remaining minor issues can be addressed before rolling out to all stores.

You can pay with Dankort, Visa, and Mastercard