You will find that purchasing and activating subscriptions now happen directly from the front page, and access to your user profile is now located under 'My CLUBTAN' behind the three lines in the upper right corner. You can also change the language there.
Press on the front page image with the subscription price and then follow the flow - it's that simple.
Go to CLUBTAN's Signup page and fill out the form - This applies whether you are a new customer or have had a subscription before. If there is a current subscription, you will receive a notification about this.
After registration, you will receive an email and SMS with an activation code that you need to use on the booking machine in the store.
Enter the activation code after pressing the 'Activate subscription' bar. Then, choose whether you already have a user profile or not. See the instructions in the email.
See the instructions in the email
You need to activate your FRI SOL subscription at the booking kiosk in the store
See the instructions HERE
Press on the front page image with FRI SOL.
You are now being asked if you already have a user. Choose 'Yes log in' and create a new subscription.
You can also create a new subscription online HERE and you will receive an activation code and instructions by email.
You can always purchase, cancel, or view information about your subscription by going to ‘My CLUBTAN’ behind the burger menu in the top right corner and selecting the ‘Subscription’ option.
You can pay with VISA and Mastercard.
The account number must contain 10 digits. If the back of your credit card, for example, only has 7 digits in your account number, you should insert 000 in front of the account number.
You will receive an activation code via both email and SMS when you create a subscription online. If you can't find the email in your inbox, please check your Spam or Junk folder. The sender will be firstname.lastname@example.org.
You can also click forgot activation code here: CLUBTAN's Signup page and you will receive the activation code by email again.
If payment for the subscription couldn't be processed or if your card has become invalid, you will be prompted to update your card information.
During the registration process, a Payment Service agreement is also set up as a backup payment method in case your card becomes invalid and is not updated. If the Payment Service agreement cannot be created, the system will prompt you to update your account number and social security number (CPR number) again. Please note that certain types of accounts may not allow the use of Payment Service, such as if you are under 18 or listed in the RKI (Debt Collection Register). The system will also fail if an account is attempted to be used that does not match your social security number (CPR number). If the system keeps asking you to update your account information and social security number, you can choose "Update at next visit" and proceed with booking.
Even if you update the payment information, no more than one payment per month will be charged for the subscription.
With the UNLIMITED TANNING subscription, you can sunbathe for 14 EUR per session. The number of minutes it corresponds to depends on the price of the specific sunbed you choose.
You may have selected more time than what is covered by the 14 EUR subscription OR
OR you are not logged in with a fingerprint, but with a username and password. OBS! One must log in with a fingerprint to use FRI SOL on subscription.
You have sunbathed within the past 40 hours. The payment screen will indicate when you can sunbathe again.
OR you have not activated your subscription
OR you have created multiple users and are logged in on a user without a subscription.
If the store has a promotional offer (e.g., 50% discount), you can still take advantage of the offer, but only on the minutes you purchase IN ADDITION TO the 14 EUR covered by your subscription.
Contact Hotline to have your email address verified
If you have been in the process of making a payment for a booking or uploading funds to your account using a credit card or MobilePay and the transaction was interrupted or took too long, a reserved amount may appear on your account. This reservation will be released. You can check the details of the reservation to see the date it will be released. The amount has not been deducted and transferred to us but is temporarily reserved on your account, so you cannot use it for anything else.
Your bank reserves 1 EUR to verify if there are sufficient funds in your account to cover the payment for your subscription. The reservation will disappear once the payment is completed.
The reservation will disappear once the payment is completed.
Your membership is only valid in the specific CLUBTAN store where it was created and does not apply to other CLUBTAN stores since they have different owners.
If the system is having difficulty reading your fingerprint, it may help to shade the sun so that it doesn't scan against the backlight. Alternatively, if you have dry hands, moistening your finger with a little AfterSun from one of the cabins can help.
If it still does not work, call the Hotline while you are in the store.
No, you can definitely sunbathe without a subscription at CLUBTAN, and you don't need to create a free user account either. However, creating a user account gives you a minimum of 10% discount on each treatment.
CANCELLATION ON BOOKING MACHINE:
The subscription can be cancelled at any time with a notice period of the current month plus 30 days.
Select 'My CLUBTAN' in the burger menu in the top right corner of the screen.
• Log in (if you are not already logged in)
• Select ‘Subscription’
• Press 'Cancel Subscription'
The subscription is now canceled with the above notice of termination.
Go to CLUBTAN's Signup page and log in using your email address and the activation code you received when creating the subscription. If it was made in the store or if you no longer have the activation code, you can press "forgotten your password?" and you will receive the code by email.
You can now log in to cancel or update your payment information.
The subscription can be terminated at any time with a notice period of the current month plus 30 days.
There is no commitment. The subscription can be cancelled at any time with the applicable notice period, which is the current month plus 30 days. This means that there is always one more payment after cancellation.
If you want to move your subscription to another CLUBTAN store, you should contact customer service at email@example.com. Subscriptions that have already been cancelled will not be transferred.
If you were lucky enough to buy your subscription on offer for, for example, 14 EUR, please note that the offer price only applies for the remainder of the subscription month and the first full month. After that, you pay the normal price of 24 EUR per month.